Terms of Service

1. Who we are and what these terms cover

1.1. MethodGate (“MethodGate,” “we,” “us,” or “our”) is an Exempt Dealer under applicable business regulations in Israel. We operate methodgate.com (the “Website”) and design and ship software that digital agencies, businesses, and independent operators use to grow and run their online work.

1.2. Live products named in these terms are CloudPack, CloudTemplates, and Cintesa (together, the “Products”). Product documentation, accounts, and much of the day-to-day product experience live on the product sites: cloud-pack.com, cloudtemplates.io, and cintesa.run. Those sites may have additional terms. If they conflict with these terms on a product-specific point, the product terms apply to that product.

1.3. These terms are a contract between MethodGate and you. “You” means the person or organisation that uses the Website, buys a Product, or engages us for setup or partnership. If you act for a company, you confirm you have authority to bind it.

1.4. You accept these terms by using the Website, buying a Product, creating an account, or signing (including by electronic acceptance) a statement of work, order, or partnership agreement.

1.5. Related documents: our Privacy Policy describes how we handle personal information. Checkout on Lemon Squeezy is also subject to Lemon Squeezy’s terms as merchant of record.

2. The Website

2.1. The Website is a company and product overview. It does not replace Product documentation, pricing shown at checkout, or a written statement of work.

2.2. We may change, pause, or discontinue any part of the Website. We do not promise uninterrupted or error-free access.

2.3. You may not scrape, overload, or attempt to break the Website; reverse engineer it except where the law allows; or use it to send spam or malware.

3. Products, licences, and your content

3.1. Default offer: you buy and run a Product. Implementation (setup help) and agency partnership are optional and only apply if we agree them in writing.

3.2. Unless an order says otherwise, MethodGate and its licensors own the Products, including software, templates, design systems, documentation, and related intellectual property. We grant you a non-exclusive, non-transferable licence to use the Product you paid for, for your internal business purposes, within the plan limits shown at checkout or in your order (for example sites, seats, or units).

3.3. You do not receive ownership of the Product. You may not resell, sublicense, or republish the Product as your own product, except where a plan expressly allows you to use it for client work (for example an agency partner plan). Even then, your clients do not receive a right to the Product itself unless we say so in writing.

3.4. You own your content: copy, media, brand assets, customer data, and other materials you put into a Product or give us for setup. You grant us a limited licence to host, process, and display that content only as needed to provide the Product or the agreed work. You confirm you have the rights to that content.

3.5. Feedback you send us (ideas, suggestions, bug reports) may be used by MethodGate without obligation to you.

4. Purchases, subscriptions, and taxes

4.1. Product purchases on methodgate.com and related checkouts are processed by Lemon Squeezy, LLC, which acts as merchant of record. Lemon Squeezy collects payment, issues the customer receipt, and handles applicable sales tax or VAT on those transactions. Their checkout terms and privacy notice apply to that payment flow.

4.2. Prices, billing interval (one-time or subscription), and plan limits are those shown at checkout or in a written order. We may change list prices for future purchases or renewals. We will not change the price of a paid term already in progress except as the checkout or order allows.

4.3. Subscriptions renew automatically at the end of each billing period until you cancel through the Lemon Squeezy customer portal or another method we provide. Cancel before the renewal date to avoid the next charge. Cancellation stops future renewals; it does not usually refund the current period unless the checkout terms or the law require it.

4.4. Refunds follow the policy shown at checkout and any mandatory consumer rights that apply to you. If a purchase went wrong, email us via the contact page and include the order email or receipt.

4.5. You are responsible for charges on your payment method and for keeping account and billing details accurate.

5. Acceptable use

5.1. You will use the Website and Products only for lawful purposes. You will not:

• break applicable law, including privacy, consumer, export, or intellectual-property law;
• infringe anyone else’s rights;
• upload malware or attempt unauthorised access to our systems or other customers;
• misrepresent who you are, or use the Products to deceive visitors;
• process special-category personal data or children’s data in a Product unless we have agreed that use in writing and you have a lawful basis;
• use a Product to send unlawful marketing or to operate a high-risk system (for example, life-critical medical devices) unless we have agreed that use in writing.

5.2. We may suspend or terminate access if we reasonably believe you have breached these terms, create a security or legal risk, or fail to pay.

6. Setup help and partnership

6.1. If you need more than the Product alone, we may agree implementation (standing a Product up for one agency, client, or business) or an agency partnership (rolling the same software across clients). Those engagements are scoped in a written proposal, order, or statement of work. They are not the default Website offer.

6.2. Fees, milestones, revision rounds, and payment schedule (including any deposit) are those in the written agreement. Work outside that scope needs a written change, which may affect cost and timing.

6.3. You will provide timely access, brand assets, decisions, and accurate information. Delays on your side may move the timeline and, where the agreement allows, the cost.

6.4. Unless the agreement says otherwise, MethodGate retains its Product, tools, and pre-existing materials. On full payment of that engagement, you receive a licence to use the deliverables for the purpose stated in the agreement. Client content remains yours.

6.5. We may mention the completed work in our portfolio unless you ask us in writing not to, or the agreement says otherwise. We will not disclose your confidential information in that mention.

7. Third-party services

7.1. Products and the Website may depend on third parties (for example hosting, a visual editor or CMS, analytics, fonts, media delivery, payment, or AI model providers used inside a Product). Their terms apply to their services. We are not liable for outages or changes those providers make, beyond what the law requires.

7.2. Cintesa answers from a project’s own published content and instructions. Outputs can be wrong or incomplete. You remain responsible for reviewing public-facing answers and for how you use the Product with your visitors.

8. Confidentiality

8.1. Each party will keep the other’s non-public business information confidential and use it only to perform under these terms or an order, except information that is public, independently developed, or required to be disclosed by law (with notice where lawful).

9. Warranties and disclaimers

9.1. We will provide Products and agreed services with reasonable care and skill. We do not promise that a Product will meet every requirement, run without interruption, or that conversational or generated output will be accurate.

9.2. Except for the commitments in these terms or a written order, and except where the law does not allow a disclaimer, the Website, Products, and services are provided “as is.” We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the fullest extent the law allows.

10. Liability

10.1. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under Israeli law.

10.2. Subject to 10.1, MethodGate is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business, even if we were told they were possible.

10.3. Subject to 10.1, our total liability arising out of these terms, a Product, or related services is limited to the amounts you paid us for the Product or service giving rise to the claim in the twelve months before the claim (or, for a one-time licence, the licence fee for that order).

11. Indemnity

11.1. You will defend and indemnify MethodGate against claims, damages, and reasonable costs arising from your content, your use of a Product in breach of these terms, or your infringement of a third party’s rights, except to the extent the claim is caused by our breach or by the Product as we supplied it, unmodified.

12. Suspension, term, and termination

12.1. These terms start when you first accept them and continue until you stop using the Website and Products and any paid term ends.

12.2. Either party may terminate a paid engagement if the other materially breaches and does not cure within 30 days of written notice, except we may suspend or terminate immediately for unpaid invoices, unlawful use, or a security risk.

12.3. On termination, your licence ends except as the order allows (for example a paid-up perpetual licence). You should export your content before access ends where the Product allows it. Sections that by nature should survive (including 3.5, 8–11, 13–15) survive.

13. Force majeure

13.1. Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disaster, war, epidemic, government action, labour dispute, power or internet failure, or failure of a third-party hosting or payment provider.

14. Changes

14.1. We may update these terms. For material changes we will post the new version on this page and update the date above. Where the law requires, we will also give additional notice (for example by email to a billing contact). Continued use of the Website or a Product after the effective date is acceptance of the updated terms, except that a written order already in force keeps its commercial terms until that order ends or is renewed.

15. General

15.1. These terms, the Privacy Policy, the checkout terms for a purchase, and any written order are the entire agreement for their subject matter.

15.2. If a provision is unenforceable, the rest remains in effect. Failure to enforce a right is not a waiver.

15.3. You may not assign these terms without our consent, except to a successor of your business. We may assign them to an affiliate or in connection with a merger or sale of assets.

15.4. These terms are governed by the laws of the State of Israel, without regard to conflict-of-law rules. Courts in Israel have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court to protect intellectual property or confidential information. Before filing a claim, the parties will try in good faith to resolve the dispute, including by mediation if both agree.

15.5. Mandatory consumer protections in your country of residence that cannot be waived still apply.

16. Contact

16.1. Questions about these terms: use the contact form or write to MethodGate, Israel. For privacy, use privacy@methodgate.com.